Barista ( Shift Barista/ Bar-back)
Title: Barista/Bar-back
Reports to: Shift Manager / Food Manager On Duty
Type: Part-Time, 8-20 hours/week
Full Time, 20- 40 hours/week
Compensation: $15.00/hr (18+) / commensurate with experience
Purpose: Baristas are essential to the daily operation of Brewing Good Coffee Co. Coffee Bar. Baristas are
responsible for maintaining a safe, clean, welcoming, and well-appointed environment for staff
and customers. Baristas support exceptional standards of service by helping FOH staff with greeting customers, receiving orders, and communicating with BOH/kitchen in a timely, professional and detail oriented manner.
The position suits reliable, positive, and detail-oriented team players who
are fulfilled by helping the collective excel and serving their community.
Essential Functions
* Prepare espresso /coffee / tea / seasonal speciality beverages for customers, meeting BGCC quality standards.
* Deliver an exceptional customer experience; Proactively engage with customers to understand and meet their needs.
* Develop a thorough understanding of the coffees, teas, foods, & merchandise we offer to drive service and have knowledgeable conversations with customers.
* Maintain a clean, well-stocked and organized environment for yourself, your coworkers, for customers in all areas of the coffee bar.
* Demonstrate a drive to collaborate and share your ideas on how to make products & services even better.
* Embrace a willingness to change as needed
* Periodically taste coffee, tea and specialty beverages throughout shift to maintain familiarity with product and quality standards.
* Accurately process transactions in the POS.
* Practice self-reflection and ask for feedback on performance; know and hone your personal strengths and opportunities for improvement.
*Perform repetitive motion with the hands, wrists and forearms to operate espresso / coffee machinery
* Taste/Smell – ability to detect and perceive smell of coffee
* Talk/hear – frequently communicates with customers
* Responsibility for day-to-day activities that embrace sustainability and reduce the impact at your facility should be followed. Follow SOP’s for minimizing waste, conserving energy and limiting water usage and share ideas on how to improve processes whenever possible.
* Assist with closing duties including but not limited to sweep, mop, trash, compost, dishes if assigned PM shift
* Assist closing porter with closing duties and fill in as needed
* Assist with opening duties including but not limited to; bar/kitchen prep, stocking bar/retail area, outdoor/seating area set-up if assigned AM shift
* Other duties as assigned
Supervisory responsibilities
* Porter
Qualifications
* Demonstrated passion and enthusiasm for coffee as well as a desire to educate others about our coffee.
* 1 year of prior work experience required/ 3 months of minimum porter duties at BGCC
* Attend 6 sessions of barista training/palette training when offered.
* Ability to deliver exceptional hospitality in a personal and professional manner
* Strong attention to detail and healthy respect for cleanliness and sanitation
* Health department license or certification as required by state or local requirement.
* Great communication skills both with employees and customers of all backgrounds
* Open to feedback and constantly striving to improve
* Ability to multi-task with ease
* Early AMs, nights, weekends and extreme reliability required
Physical Demands
* Stand and walk—must be able to stand for shifts and move about the café
* Perform repetitive motion with the hands, wrists and forearms to operate espresso / coffee machinery
* Taste/Smell – ability to detect and perceive smell of coffee
* Talk/hear – frequently communicates with customers
* Carry weight, lift – lift up to 5 pounds frequently and up to 50 pounds occasionally
Work environment
* Work is performed on location
* Interfacing with the public
* The work environment can be noisy
Benefits:
• Free shift drink
• Free 12 oz. bag of coffee every two weeks
• 20% discount on house-made items
• 10% discount on other items
• Eligibility for EOY bonus
Notes: This job description is neither exhaustive nor exclusive and may be reviewed depending
upon operational requirements and staffing levels.